There are three main ways to access help from First Step
1. Via your GP
You can ask your GP if they think First Step is right for you. If they agree they will refer you to us by sending a completed referral form. Once we have received this form, you will need to make contact to arrange an appointment. If we do not receive a referral form from your GP you will need to complete the online questionnaire or request that a questionnaire be posted out to you. Going through your GP usually leads to a smoother service because this means that they can decide what help will be most useful and they can also share important information with us in the referral letter ahead of the assessment.
We will then send you a pack of brief questionnaires to help us understand your problems and collect the information we need when we speak to you. One of our practitioners will discuss your problems with you and decide with you what kind of help might be useful.
2. Via online self- referral
This link takes you to a short form that will take between 5 and 10 minutes to complete. It will ask about your problems and what you would hope to be different, this helps us to direct you to the most helpful type of treatment.
After you complete the form, you will be asked to complete a ‘captcha’ (internet security measure) to ensure that the referral is from a real person. Once the form is submitted, it will be reviewed by a First Step clinician. After the form has been submitted online please allow 3 working days then ring 0300 123 9122 during normal working hours to book a telephone assessment appointment. Feel free to ask a friend or family member to help you complete the form if you think this might be useful. If you are struggling to complete the form then please speak to your GP and they can also refer you directly.
3. Via paper self-referral
If you are unable to access the form online and want to refer yourself, you can ring the First Step Hub (0300 123 9122 during normal working hours) and ask for a paper self-referral form to be sent to you in the post. If you find completing forms difficult then we would encourage you ask for help from friends, family or GP staff.