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Patient Perspective on

General Practice Development Programme


NHS Cumbria Clinical Commissioning Group (CCG) is supporting General Practice (your local GP Practices) across Cumbria to look at how primary care might be developed in the future.


The information over the page is an example of some of the current issues


Between July and early September, the CCG want to hear from members of Patient Participation Groups, Patient Forums and Patients on what would improve General Practice.

You can:

      • Telephone 01900 705729


If you are a member of a PPG or Patient Forum and would like to discuss the General Practice Development Programme let us know using either the email address or telephone number above.


Don’t just tell us what’s wrong with the current system

give us your ideas to make it better.

Patient /PPG input into the Cumbria General Practice Development Programme (GPDP)

Strong General Practice is at the heart of any high quality and sustainable health system. It has the ability to deliver health services to the whole population and in doing so is able to reduce health inequalities, support people with long term conditions, support people with urgent problems and more. Whilst Cumbria has many examples of good General Practice, we know that the service is variable and in places, under pressure to cope with the demands placed on it today and into the future.

GP’s and other staff from General Practice have been looking at the issues in Cumbria and how best to take them forward for the future and will be discussing it again at a Conference in September.

NHS Cumbria Clinical Commissioning Group (CCG) feels it’s important to add a patient perspective to the discussion so would value your input


Below are some examples of the themes being considered, but this is by no means a complete list and its likely patients and PPG’s will have their own ideas on what would improve General Practice for the patient. The CCG is keen to hear your views on the themes below and on anything else that you feel would improve general practice. Please don’t just tell us the problems, give us your suggestions for improvement.


Seven Day Access

Example: 5 practices have joined together to provide a service from 8am to 8pm, 7 days a week. If you require an urgent same day appointment you will be seen by a GP or Practice Nurse, not necessarily from your practice and the appointment is in a central location.

Working together and sharing resources

Practices sharing back office resources and/or specialist service e.g. a number of practices sharing a diabetes nurse.

One practice holding a clinic that patients from other practices could access

Not always seeing a GP, but seeing someone else as a member of a practice team


Patients taking more responsibility and control of their own condition

Care plans – a two way discussion with a health professional for those with long term conditions.

Appropriate use of available services

Raising awareness of what services are available and how to use them appropriately.

When to attend Accident and Emergency

Making better use of pharmacies

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